Case Studies

Associations and regulatory bodies are increasingly required to complete robust verification and screening as part of their membership, registration, or certification processes. These checks are critical, but when handled manually or outside the core system, they often become slow, fragmented, and difficult to audit. With the Checkmate for iMIS integration, organisations can now complete trusted verification checks directly within the iMIS Engagement Management System®, red

A New Zealand–based medical regulatory authority serves a large practitioner community and the general public. Its team receives a high volume of repetitive enquiries relating to Continuing Professional Development (CPD), professional standards, Annual Practising Certificates (APCs), and complaints processes. To address this demand without increasing staff workload, the organisation engaged Zephyr Consulting to design and implement an AI-powered chatbot for its public websi

A national membership organisation uses iMIS to manage member records, renewals, and long‑term membership analytics. Leadership required accurate, repeatable membership statistics to support governance reporting and strategic decision‑making. While core data existed in iMIS, historical insight and reliable monthly trend reporting were difficult to produce without significant manual effort. The Challenge The organisation needed a robust, automated reporting framework that coul

A national, compliance-focused organisation uses iMIS to manage training programs, certifications, renewals, and regulatory workflows, supporting thousands of records across New Zealand. The environment had evolved over many years to support increasingly complex automation requirements and required a change.