iMIS Managed Services - More Than Support. A Partnership for Continuous Improvement.
Updated: Sep 28
Your iMIS environment is critical to your organisation. When issues arise, you need access to experienced specialists who understand your system, your business processes, and your strategic goals.
Zephyr's iMIS Managed Services provides a proactive alternative to traditional break-fix support, giving you access to a dedicated team of iMIS professionals for a predictable monthly fee.
Key Benefits
Predictable monthly costs with no surprise support invoices.
Unlimited day-to-day iMIS support for operational issues and assistance.
Proactive monitoring and health checks to identify issues before they become problems.
Faster resolution times through continuous knowledge of your environment.
Access to a team of iMIS specialists with expertise across associations, regulators, and membership organisations.
Ongoing recommendations and optimisation to help you get more value from iMIS.
What Makes Our Approach Different?
Traditional support focuses on fixing problems after they occur.
Our Managed Services model is designed to help prevent issues, improve stability, and support your organisation's ongoing success. Because our incentives are aligned with yours, we focus on keeping your iMIS environment healthy, efficient, and running smoothly.
Included in Your Service
Technical support and troubleshooting
How-to assistance for staff
Minor enhancements and configuration changes
Monthly operational meetings
System monitoring and health reviews
Liaison with ASI and third-party providers
Ongoing advice and continuous improvement recommendations
Access to Zephyr's support portal and knowledge base
Your Virtual iMIS Team
With Managed Services, Zephyr becomes an extension of your organisation. Our consultants retain knowledge of your iMIS environment, integrations, business processes, and operational requirements, providing continuity and trusted advice whenever you need it.
Focus on your customers and strategic priorities.
Let Zephyr support your iMIS and keep it continuously improving.
