Helping Unions Get More Value from iMIS and TopClass
The Public Service Association (PSA) engaged Zephyr to better understand how it could maximise the value of its investment in iMIS and TopClass.
Like many unions, the PSA wanted to ensure it was making full use of the capabilities available within its member management platform while creating a seamless experience for both staff and members. It also wanted guidance on implementing TopClass and understanding the integration opportunities between the two systems.
The Challenge
The PSA recognised there was more value available within its technology ecosystem but wanted specialist guidance to help unlock it.
The organisation was looking to:
Better understand the capabilities of iMIS
Improve data management practices
Implement TopClass successfully
Explore integration opportunities between iMIS and TopClass
Develop a clear roadmap for future improvements
Enhance the experience for both staff and members
The Approach
Zephyr worked closely with the PSA to understand its objectives, processes, and the unique requirements of operating within a union environment.
Through workshops, advisory services, implementation support, and practical guidance, Zephyr helped the PSA identify opportunities for improvement while providing a clear path forward.
The Results
Working with Zephyr helped the PSA:
Gain a deeper understanding of iMIS capabilities
Adopt best practices for managing and using member data
Identify new opportunities to improve business processes
Build a roadmap for future platform enhancements
Successfully progress its TopClass implementation
Better align technology with organisational goals
Create a stronger experience for members and staff
Client Testimonial
"Through working with Zephyr, we gained valuable insights into the capabilities of iMIS along with practical tips and best practice guidelines. Zephyr helped us identify tools and opportunities to improve how we manage and use our data, while also providing a clear roadmap for future development."
Zephyr took the time to understand the nuances of working within a union environment and provided practical, achievable recommendations that will benefit both our staff and members.
Zephyr has the expertise and experience to explain complex concepts and processes in a clear and approachable way.
I would not hesitate to recommend Zephyr to any organisation looking to get more value from their ASI products."
Madeleine Pasley Digital and Development Support Lead at Public Service Association
