From Reactive Support to Continuous Improvement with iMIS Managed Services
The Social Workers Registration Board, Kāhui Whakamana Tauwhiro, relies on iMIS to support its staff, registered social workers, and key business processes.
Like many organisations, they wanted reliable support when issues arose, but also guidance on how to continually improve its use of the platform. Under a traditional time and materials model, support costs could be difficult to predict, and every question or investigation had a direct cost attached.
By moving to Zephyr's iMIS Managed Services model, the Board gained predictable access to specialist expertise, a fixed monthly support cost, and a more proactive approach to managing its iMIS environment.
Since moving to Managed Services, the Social Workers Registration Board has gained:
· Predictable monthly support costs
· Easier budgeting and planning
· Access to specialist iMIS expertise
· Earlier identification of issues and risks
· More confidence to explore improvements
· Greater internal knowledge of iMIS
· A stronger partnership focused on long-term success
Challenge
The Board needed a support model that would:
· Provide certainty over ongoing support costs
· Give staff confidence to ask questions and explore ideas
· Support both day-to-day issues and future improvements
· Provide access to experienced iMIS specialists
· Help identify opportunities to get more value from iMIS
The Solution
Zephyr's Managed Services offering provides ongoing access to a team of iMIS specialists for a fixed monthly fee.
Rather than engaging support only when something in iMIS breaks, SWRB staff can discuss questions, enhancement ideas, system improvements, and emerging issues as part of an ongoing relationship focused on continuous improvement.
Client Testimonial - Positive impact for staff
For Tim Opie, IT Manager at the Social Workers Registration Board this service has improved his relationship with Zephyr as a support provider.
"I was a bit sceptical at first but, in practice, it's been really positive. It means I can focus more on what we're trying to achieve rather than worrying about whether every question, discussion or piece of troubleshooting is consuming budget."
The arrangement has also provided access to specialist expertise and a broader perspective from consultants who work across multiple iMIS environments.
"Having guilt-free access to Zephyr means I can ask questions of people who work with iMIS across multiple deployments every day."
"The monthly reviews have identified several issues that we would not have had time or resource to otherwise identify, and have allowed us to provide a better service to our users and staff."
