Case Studies

Associations and regulatory bodies are increasingly required to complete robust verification and screening as part of their membership, registration, or certification processes. These checks are critical, but when handled manually or outside the core system, they often become slow, fragmented, and difficult to audit. With the Checkmate for iMIS integration, organisations can now complete trusted verification checks directly within the iMIS Engagement Management System®, red

A New Zealand–based medical regulatory authority serves a large practitioner community and the general public. Its team receives a high volume of repetitive enquiries relating to Continuing Professional Development (CPD), professional standards, Annual Practising Certificates (APCs), and complaints processes. To address this demand without increasing staff workload, the organisation engaged Zephyr Consulting to design and implement an AI-powered chatbot for its public websi